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Questions & Answers

For online orders we have established a few helpful hints to assist you with this process.  For custom and album orders we invite you to either visit us or contact us at the store.

QUANTITY MINIMUMS
For website orders our minimums are 25 pieces.  After the minimum has been reached any quantity can be ordered, so if you need 33, order 33, just make sure you have enough for add-ons as reorders are considered new orders.

PRINTED SAMPLES
For a fee of $10, which will be applied to your order total, we will send printed samples and our paper and ink selection packet for your review.  Printed samples are shipped on Wednesdays of each week.

PROOF PROCESS
A proof will be provided via a weblink within 48 hours of your order placement.
Orders should be reviewed carefully for accuracy of names, dates, times and all other information.  Three Little Birds does not proofread.  We recommend printing all proofs and reading them aloud as well as having a family member or friend do the same to ensure everything is correct.
All items require an emailed proof approval before production will begin.

PRODUCTION SCHEDULES 
After proof approval, production times are:
Two weeks – Digital and Offset
Four weeks – Letterpress, Thermography,  Engraving, Foil Stamping
Assembly adds an additional two weeks
Calligraphy adds an additional two weeks

RUSH ORDERS
Must be confirmed in writing, 25% rush charge plus express shipping charges will apply; production schedule is reduced by half.

SHIPPING
Flat rate – $15 per order for ground
Express shipping will be based on weight and will be billed at the time of shipment.
Timeframes – vary based on the UPS shipping schedule. We will send a tracking number once your order ships.
Green Shipping – In an effort to reduce the environmental impact of our packaging, we reuse some shipping boxes and encourage you to reuse them as well. Our signature packaging is designed for reuse and we hope you use it again!

LOST, DAMAGED OR LATE ORDERS
Please let us know immediately so we can work with UPS on your claim.

ERRORS WITH THE ORDER
If the errors are Three Little Birds’ we will replace, at no charge, within five days and issue a call tag for the return of the original order.   If the error is yours, we can accommodate a new order, but note, the regular production schedule and pricing will apply unless rush service is requested.  Rush service will be billed as notes above.

 

FAQ

We’ve put together some information we know you’ll find helpful.

ORDERING TIMEFRAMES

When should I order?

Anything should be ordered one to two months before you plan to send (or have us send). Here is a guide:

Save the Dates – Order 8 – 12 months before your wedding or event; mail 6-12 months before your wedding.
Wedding Invitations – Order 4-6 months before your wedding; mail two months before your wedding.
Social Invitations – Order 2-3 months before the event; mail one month before the event (shower, party, dinner, fundraiser, anniversary).
Thank You Notes – Order 2-6 months before your event; mail within two weeks of receiving the gift

What if I have only two months before my wedding; do you have any options for me?

Of course we have options for a shorter timeframe; browse the shop and feel free to contact us for guidance on your options.

What if I only have two weeks before my event; do you have any options for me?

Of course we do!  Browse the shop and feel free to contact us to discuss your options.

CUSTOMIZATION

Can I change the design of what I see in your shop?

Of course; you can change any design.  We will discuss the options and pricing with you via telephone, email or in person.

I want a different printing style than shown; is that possible?

Yes, we can print anything in any printing styles.  We will discuss the options and pricing with you via telephone, email or in person.

Can I have fonts or paper not shown in the sample pack?

Yes, we have a very large paper selection available.  We will discuss the options and pricing via telephone, email or in person.

SAMPLES

Do you have samples you can mail to me?

Yes, for a fee of $10, a sample packet will be mailed to you.  The packet includes our ink colors, paper choices and samples of different stationery in various printing styles.  The $10 will be credited to any order.

Can the samples have my information printed on them?

No, the samples have been prepared to facilitate quick shipping to you.

ENVELOPES & ADDRESSING

Can you address my envelopes?

Yes, there are two options; hand calligraphy is $2.50 per envelope  and computer addressing is $1.25 per envelope.  We will email you the choices from which to choose then a proof of your selection at the beginning of the addressing.

Do the envelopes have a square or pointed flap?

Square flap envelopes are standard. Pointed flap envelopes are available upon request and a $.50 per envelope charge.

Do orders include inner and outer envelopes?

Only if requested at the time of order placement. Inner/outer envelope sets are an additional $1.00 per set and available in certain sizes.

I plan to address the envelopes myself, what are the rules?

We provide an addressing guide with each order to assist you with the etiquette.

WORDING

What wording should I use?

You have many options. The most traditional wording for a wedding in a church or chapel is:

request the honour of your presence

The most traditional wording for a non-church wedding is:

request the pleasure if your company

See additional Options on our wording guide.

PAYMENTS

What payments do you accept?

We accept cash, check and credit cards.  A 50% deposit is due at order placement.  The balance, plus shipping, is due upon order completion and before shipping or pick up.

 SHIPPING

When will my order ship?  

For digital printing, your order will ship two weeks after final proof approval.  All other styles require four weeks.  Assembly and calligraphy each add an additional two weeks to any schedule.

How will my order ship?

Your order will ship via UPS ground unless you request expedited shipping.  Orders will ship only after payment has been received.

If you have other questions please feel free to contact us via email 24 hours a day at info@threelittlebirdsinc.com or via telephone during operational hours (Tuesday – Friday 10 am to 7 pm, Saturday 10 am to 4 pm) at 704.379.7778.

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Three Little Birds is an award winning stationery store located in Charlotte, North Carolina.

Offering design, illustration and calligraphy, we work with customers throughout the world.

We pride ourselves on our knowledge of printing, papers, etiquette, customs and traditions.

We love what we do and look forward to working with you.