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For online orders we have established a few helpful hints to assist you with this process.  For custom and album orders we invite you to either visit us or contact us at the store.

QUANTITY MINIMUMS
For website orders our minimums are 25 pieces.  After the minimum has been reached any quantity can be ordered, so if you need 33, order 33, just make sure you have enough for add-ons as reorders are considered new orders.

PRINTED SAMPLES
For a fee of $10, which will be applied to your order total, we will send printed samples and our paper and ink selection packet for your review.  Printed samples are shipped on Wednesdays of each week.

PROOF PROCESS
A proof will be provided via a weblink within 48 hours of your order placement.
Orders should be reviewed carefully for accuracy of names, dates, times and all other information.  Three Little Birds does not proofread.  We recommend printing all proofs and reading them aloud as well as having a family member or friend do the same to ensure everything is correct.
All items require an emailed proof approval before production will begin.

PRODUCTION SCHEDULES 
After proof approval, production times are:
Two weeks – Digital and Offset
Four weeks – Letterpress, Thermography,  Engraving, Foil Stamping
Assembly adds an additional two weeks
Calligraphy adds an additional two weeks

RUSH ORDERS
Must be confirmed in writing, 25% rush charge plus express shipping charges will apply; production schedule is reduced by half.

SHIPPING
Flat rate – $15 per order for ground
Express shipping will be based on weight and will be billed at the time of shipment.
Timeframes – vary based on the UPS shipping schedule. We will send a tracking number once your order ships.
Green Shipping - In an effort to reduce the environmental impact of our packaging, we reuse some shipping boxes and encourage you to reuse them as well. Our signature packaging is designed for reuse and we hope you use it again!

LOST, DAMAGED OR LATE ORDERS
Please let us know immediately so we can work with UPS on your claim.

ERRORS WITH THE ORDER
If the errors are Three Little Birds’ we will replace, at no charge, within five days and issue a call tag for the return of the original order.   If the error is yours, we can accommodate a new order, but note, the regular production schedule and pricing will apply unless rush service is requested.  Rush service will be billed as notes above.

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