We appreciate you taking the time to review our policies. They are to protect you as the customer and us as the provider. All of our emails make reference to these policies and our proof systems lists them. We will be firm concerning enforcement so please let us know if you have any questions before the design process begins. Click here for album policies, click here for custom policies and click here for Birdie Buffet policies.
The artwork created for your order is the property of Three Little Birds. The usage of this artwork is a limited usage agreement for the items indicated on your order summary/timeline, form, quote, invoice or email.
Image and Design Reproduction
Reproduction of any images or designs created by Three Little Birds is a violation of North Carolina and United States copyright and trademark laws
Violators will be prosecuted
Deposit and Payment
A 50% deposit is required before proofs are provided. The balance will be charged to the credit card on file at shipment. Calligraphy must be paid in full at the time of order placement.
There is a 20% rush fee for orders over $100 required less than one week of proof approval; written approval required.
There is a minimum order of 25. Orders will be filled for the quantity indicated at order placement. Additional quantities will be considered a new order.
One complimentary proof will be provided. Proof revisions will be provided within 24 hours of request (no proofs Saturday-Monday). Additional proofs are $25 per set.
No printed proofs will be provided.
Production times are:
Digital Printing – one week
Thermography, letterpress, engraved, foil stamping – four weeks
Assembly adds an additional one week
Calligraphy adds an additional two weeks
If you require additional pieces of your stationery after your initial order has been completed this will be a new order and carries a 25 piece minimum.
All orders will ship via ground transportation for a flat rate of $15 per order unless otherwise requested, which will result in additional charges.
Cancellation and Refunds
Orders cancelled after deposit will be billed for paper, envelopes and work completed.
No refunds will be provided for completed orders
We work hard to ensure there are no errors; if there are and are the fault of Three Little Birds, we will correct at no charge to you within five days.
Any item with an error by a customer, including, but not limited to incorrectly spelled words, missing punctuation, incorrect or misspelled addresses, incorrect days of the week, dates or times can be reprinted at the original rates and production schedules. If required faster than the original production schedule, a 20% rush fee will be charged.