Design Fee
$100 non refundable design fee required for custom design; design fee is credited to order total
Two hours of design time is included with each order; additional time is billed at $65 per hour
Illustration is not included in the design fee; this is billed at $75 per hour with a two hour minimum and includes one complimentary revision
The artwork created for your order is the property of Three Little Birds. The usage of the artwork is a limited usage agreement for the items indicated on your order summary/time line form
Reproduction of any images or designs created by Three Little Birds is a violation of North Carolina and United States copyright and trademark laws
Violators will be prosecuted
Proofs
A minimum of two proofs will be provided; only the invitation will be shown for invitation sets prior to deposit
One revision will be provided after customer feedback, request
Revision requests are only accepted in writing
Proof revisions will be provided within 24 hours of request (no proofs Saturday - Monday)
No proof revisions will customers wait
One proof of all items ordered is provided after deposit; additional proofs are $25 per set
Deposit and Proof Revisions
50% deposit required after proofs and one set of revisions have been provided
All quantities, paper and envelopes selections must be verified in writing or via email at the time of deposit
Any changes to paper or envelopes after the deposit will incur a replacement order fee of 15% of the total
Printed Proofs
A flat printed proof will be provided within five business days after final proof approval
Production will begin the next business weekday after review of the printed proof
Production Schedule
Production times are:
Digital printing - two weeks
Thermography, letterpress, engraved - three weeks
Assembly adds an additional two weeks
Calligraphy adds an additional two weeks
Envelope Stuffing
Envelope stuffing is provided complimentary
One week, after order completion and payment, is required for stuffing
All postage must be provided before order completion or stuffing services will be unavailable
Rush Charges
There is a 20% rush fee for orders required within two weeks of proof approval; written approval required
Payments
The balance must be paid at the time of pick up or shipping
Calligraphy must be paid in full prior to order completion
Shipping
All orders will ship via ground transportation for a flat rate of $10 per order unless otherwise requested
Cancellation and Refunds
Orders cancelled after deposit will be billed for paper, envelopes and work completed.
No refunds will be provided for completed orders
Re orders
If you require additional pieces of your stationery after your initial order has been complete this will be a new order