Terms & Conditions
Thanks for using our products and services (“Services”). The Services are provided by Three Little Birds Stationery & Gifts, Inc. (“Three Little Birds”), located at 2115 Southend Drive #103, Charlotte, North Carolina, United States.
Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
Using our Services
You must follow any policies made available to you within the Services.
Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.
Our Services display some content that is not Three Little Birds’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
You may need an account in order to use some of our Services. If you learn of any unauthorized use of your password or account let us know immediately.
Privacy and Copyright Protection
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.
We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to notify us, please do so in writing.
Your Content in our Services
Some of our Services allow you to submit content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.
When you upload or otherwise submit content to our Services, you give Google (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.
If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.
Modifying and Terminating our Services
We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.
You can stop using our Services at any time, although we’ll be sorry to see you go. Three Little Birds may also stop providing Services to you, or add or create new limits to our Services at any time.
We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.
Our Warranties and Disclaimers
We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER THREE LITTLE BIRDS NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
Liability for our Services
WHEN PERMITTED BY LAW, THREE LITTLE BIRDS, AND THREE LITTLE BIRDS’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THREE LITTLE BIRDS, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIM UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).
IN ALL CASES, THREE LITTLE BIRDS, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
Business uses of our Services
If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify Three Little Birds and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.
About these Terms
We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
These terms control the relationship between Three Little Birds and you. They do not create any third party beneficiary rights.
If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
The laws of North Carolina, U.S.A, will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Mecklenburg County, North Carolina, USA, and you and Three Little Birds consent to personal jurisdiction in those courts.
All orders from Three Little Birds are governed by our terms of condition, privacy and service statements and various policies. From time to time, any of these may change, without notice to the customer.
The artwork created for your order is the property of Three Little Birds. The usage of this artwork is a limited usage agreement for the items indicated on your order summary/timeline, form, quote, invoice or email.
Image and Design Reproduction
Reproduction of any images, artwork or designs created by Three Little Birds is a violation of North Carolina and United States copyright and trademark laws. Violators will be prosecuted.
It is understood that any artwork, logo or design provided by a customer is being submitted without violation of any trademark or copyright laws and Three Little Birds cannot be held liable for violation of these laws.
Three Little Birds will, from time to time, use artwork created for customers in promotional settings, including, but not limited to social media. In those instances, our goal is to never compromise a customer’s personal information such as addresses, websites, etc.
Deposit and Payment
A 50% deposit is required before proofs are provided. The balance is due at pick up or shipment. Calligraphy must be paid in full at the time of order placement. Orders held for more than two weeks will be charged and shipped at the customer’s expense.
There is a minimum of a 35% rush fee for orders required with a reduced production schedule; written approval is required.
All quantities, paper and envelopes selections must be verified in writing or via email at the time of deposit. Quantities cannot be decreased after the order. Additions can be made, but additional shipping and rush fees may be incurred. Any changes to the paper or envelopes after the deposit will incur an order change fee of 15% of the order total.
A maximum of two complimentary proofs will be provided. Proof revisions will be provided within 24 hours of request (no proofs Saturday-Monday). No proof revisions while customers wait. Additional proofs are $25.
For custom orders, a digitally printed proof will be provided within five business days after final proof approval. If there are changes at the time of the printed proof review there is a $65 printed proof change fee.
No printed proof will be provided for online orders or in-store or online album orders.
Ceremony Programs, Brochures and Booklet Information Submission
All information must be submitted via email; if not, a $65 per hour will be billed for any required typing.
Production times will be detailed at the time of your order placement. Standard production times could vary from one week to six weeks depending on the complexity of your order.
There is a 25 piece minimum. Rush fees may be in addition.
All orders will ship via ground transportation for a flat rate of $15 per order unless otherwise requested. Expedited shipments will be billed at the actual amount.
Cancellation and Refunds
Orders cancelled after deposit will be billed 50% of the order total. No refunds for completed orders.
Three Little Birds works hard to ensure there are no errors. If there are errors that are the fault of Three Little Birds, we will correct at no charge to you within five days. Any item with an error by a customer, including, but not limited to incorrectly spelled words, missing punctuation, incorrect or misspelled addresses, incorrect days of the week, dates or times can be reprinted at the original rates and production schedules. If required faster than the original production schedule, a minimum of a 35% rush fee will be charged.