Small Orders
If your order total is less than $100, a 50% deposit will be required before any proofs are created or any work is completed.  The production schedule for these orders is three days.

Artwork Ownership
The artwork created for your order is the property of Three Little Birds. The usage of this artwork is a limited usage agreement for the items indicated on your order summary/timeline, form, quote, invoice or email.

Image and Design Reproduction
Reproduction of any images or designs created by Three Little Birds is a violation of North Carolina and United States copyright and trademark laws
Violators will be prosecuted

Deposit and Payment
A 50% deposit is required before proofs are provided. The balance is due at pick up or shipment. Calligraphy must be paid in full at the time of order placement. Orders held for more than two weeks will be charged and shipped at the customer’s expense.

Rush Charge
There is a 20% rush fee for orders over $100 required within two weeks of proof approval; written approval required.

Quantities
All quantities, paper and envelopes selections must be verified in writing or via email at the time of deposit
Quantities cannot be decreased after the order. Additions can be made, but additional shipping and rush fees may be incurred. Any changes to the paper or envelopes after the deposit will incur an order change fee of 15% of the order total.

Proofs
A maximum of two complimentary revisions will be provided after customer review and written feedback. Proof revisions will be provided within 24 hours of request (no proofs Saturday-Monday). No proof revisions while customers wait. Additional proofs are $25 per set.

Ceremony Programs, Brochures and Booklet Information Submission
All information must be submitted via email; if not, a $65 per hour will be billed for any required typing.

Printed Proofs
A digital printed proof will be provided within five business days after final proof approval
If there are changes at the time of the printed proof review there is a $65 printed proof change fee
Production will begin the next business weekday after review of the printed proof

Production Schedule
Production times are:
Digital Printing, Napkins, Water Bottles, Gift Bags – two weeks
Thermography, letterpress, engraved, foil stamping – four weeks
Assembly adds an additional two weeks
Calligraphy adds an additional two weeks

Reorders
If you require additional pieces of your stationery after your initial order has been completed this will be a new order and carries a 25 piece minimum.

Shipping
All orders will ship via ground transportation for a flat rate of $15 per order unless otherwise requested

Cancellation and Refunds
Orders cancelled after deposit will be billed for paper, envelopes and work completed.
No refunds will be provided for completed orders

Errors
We work hard to ensure there are no errors; if there are and are the fault of Three Little Birds, we will correct at no charge to you within five days.
Any item with an error by a customer, including, but not limited to incorrectly spelled words, missing punctuation, incorrect or misspelled addresses, incorrect days of the week, dates or times can be reprinted at the original rates and production schedules. If required faster than the original production schedule, a 20% rush fee will be charged.