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Frequently Asked Questions
Store Hours & Directions to the Store
Shipping Information
100% Guarantee Policy
Refunds & Exchanges
Privacy Policy
Website Disclaimer

 

Frequently Asked Questions

Can we order via the internet?
Yes, we have many online only customers. All orders are shipped an average of two days after the proof, which is sent via e-mail, is approved. Please go to our online store to complete your transaction.

 

Can we have more than one font on an invitation or announcement?
Of course, we can use as many fonts and ink colors as you would like; just tell us what you want where and we'll do it! Remember, you'll see a proof to make sure your selections are to your liking.

 

How soon should I send out invitations?
That depends on the event, for a less formal event such as a dinner party, birthday party, or open house four to six weeks is standard; an additional week if the event is near a holiday. For weddings, six to eight weeks is standard; an additional week if the event is near a holiday.

 

I saw something on another website or in another store, can you get it?
Most likely we can; call us at 704.379.7778 or e-mail us at orders@threelittlebirdsinc.com and we'll try or hardest to get it for you!

 

I want to buy several gifts at one time, but mail each to different addresses; is this possible?
Yes, we can handle shipping to multiple location we will simply bill you the shipping for each address. With our gifts remember that they are gift wrapped for free and a gift enclosure is also included at no cost to you! It's like a thank you gift from us to you!

 

Do you have a print catalog?
No, because we offer products from so many lines we do not have a print catalog, but our website is usually pretty up to date! Call us if you are looking for something we don't have shown.

 

Is your custom designed stuff a lot more expensive?
No, not necessarily – call us for details or come to the store and preview some of our custom designs in person.

 

I want to beat the holiday rush and order my cards now, but not have them mailed until later. Is this possible?
Of course, we usually know what is available for any holiday at least five months before that holiday. Come in or call us to preview items in advance for any holiday!

 

I want to mail out invitations or cards, but don't want the hassle of writing the addresses and mailing them, can you?
Of course! For a nominal fee per invitation, we can handle addressing in a variety of styles from printed to calligraphy and postage to anywhere in the world. Your items will be mailed on the date you specify!

 

I am getting married in two months; what are my options?
Plenty, from custom designed to items with quick ship dates, call or come into the store to learn more about our expedited services.

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Store Hours and Directions to the Store

Our store is open from 10 AM to 7 PM Tuesdays – Fridays and 10 AM to 4 PM on Saturdays. Appointments are available outside of normal business hours; call 704.379.7778 for details.

Our online store is always open!

Directions:
From Rock Hill and Points on 77N

From Mooresville and Points on 77S

From Greensboro and Points on 85S

From Gastonia and Points on 85N

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Shipping Information

We utilize USPS and FedEx for all of our shipping. USPS is typically used if your order is very small or to send samples all other shipments are sent via FedEx ground and the rates are:

$8 for all order less than $50
$12 for all orders from $50 - $200
$16 for all orders from $201 – 499
Free shipping on all orders $500 or more

Call or e-mail us for expected delivery times and expedited shipping rates.
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100% Guarantee Policy

We want our customers to be happy as happy customers tell others about us!

If for whatever reason you are unsatisfied with your purchase we will replace it with a comparable item. If you are still unsatisfied we will refund your purchase price.
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Refunds & Exchanges
Personalized items are nonrefundable. All other items, except seasonal items can be exchanged within 30 days. Seasonal merchandise can be exchanged up to 10 days after the purchase as long as that is before that holiday.
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Website Disclaimer